Through the Bright Cherry Success Club I help you enable your business for success by unlocking hidden opportunities inside your business. As a result you’ll save your time, money and energy you put into your business and maximise what you get out of your business.
How Does It Work
A suite of online programs...
I help your business improve through showing you how to place your customers at the centre of everything you do. We go through easy to digest tools and techniques and apply practical problem solving that will help you act fast and get great results.
We guide you through...
Step by step we guide you through solutions to many problems that small business face. We help you make small tweaks in your business with huge impact.
Fits into your life doesn't take it over...
We believe that firstly and mostly, small business needs the manpower to keep going. That’s why all of our solutions fit into your life and don’t take over it. That’s why we’ve created simple tools and templates that are making it easy for you to understand your customers and thrive through it.
What’s inside the Success Club
The Bright Cherry Success Club gives you access to a wide range of customer centric success strategies that will help you build or improve your business. Here are some examples:
How to position your business on the market utilising your customer niche
How to get more ideal customers
How to scale through a customer centric approach
How to handle customer reviews
How to optimise and improve efficiency utilising customer outcomes
Where and how to start with customer centricity
How to improve selling skills through focussing on your customers
How to get more out of your advertising through deep customer insight
How to build a customer centric website in 4hrs
How to distinguish between customers' wants and needs
How to understand what your customers want
How to price your products and services based on your customers' requirements
and much, much more…
Now, what’s customer centricity? I’m glad you asked…
We live in The Age of The Customer where customers are blessed with enormous access to goods and services and are empowered by technology and information. For the first time in history, customers have access to global providers at the top of their fingertips. Without you even knowing about it, they compare and evaluate you before they even properly interact with your business. Customer experience is the new battlefield and customer centricity is is no longer an option… it’s an absolute necessity.
This means that today more than ever before, we need to completely understand who our customers are, what they want and need and how can we provide it for them. The secret to success is no longer in trying to be everything to everyone but in understanding our niche customer group and having the ability to connect to them and service them according to their ever changing expectations.
Customer centricity is a must and businesses that won’t be adding sufficient value to their customers, won’t be successful. We know that only 1 in 26 unhappy customers will complain. The rest will just leave.
Despite it being a threat, customer centricity is also a massive opportunity to thrive and accelerate your business. According to statistics, great customer experience leads to 60% more profit and customer advocates (or raving fans of your brand) are worth on average 5x as much as your regular customers.
Inside My Success Club You’ll get…
Together, we’ll enable your business for success by unlocking your customer centric potential. We’ll be able to do this by helping you think strategically about your customers and helping you evaluate where you’re at from an independent unbiased perspective. Besides being more successful with your customers, you’ll be also saving your time, money and energy you invest into running your business.
You’ll get all this stuff
Access to simple and actionable strategy content for your business through a series of practical advice
New content every month
Downloadable tools and templates
Plus… You’ll get all this stuff
Plus… access to live coaching calls with me every week
Plus... access to new tools and templates each month
Plus... access to private Facebook community
Plus... access to free bonus content each month
My Promise To You…
You’ll get LOADS of value out of the success club – if you’re not getting huge value just let me know within 14 days and you won’t be charged a cent…
Supporting your success
This is just our way to ensure you have an AMAZING experience and that there’s nothing holding you back from enabling the full potential of your business!
That's right... no value nothing to pay
Just email me and we’ll cancel your membership immediately with no extra charge.
No questions asked...
On top of that, if in your first month, you haven’t got value that’s at least 2x what you paid, you’ll get your money back. All you need to do is send me an e-mail stating that you haven’t got your money’s worth. NO QUESTIONS ASKED.
Years of experience
My Commitment To You
Silvia has been helping us improve our business. I'm a busy business owner and I've got lots of spinning plates at any one time. It really helps me to bounce ideas off Silvia and get an outsider perspective on what we need to do next. One of the things I really like about the programs is that I can use the content to train my staff. It makes it easy for us to be on the same page.Dean
I now book in around 95% of inquiries and am having trouble keeping up with all the work. I will have to look into expanding now. What a wonderful problem to have.Ben
Silvia ran a great workshop in setting effective key performance indicators that drive strategic outcomes. Her KPI framework has been an important part of my ongoing strategy engagements with senior executives, including the CIO, CTO, EGM of Group Shared Services, and the Head of People Services. She delivers her messages clearly, pragmatically, and with passion. I would highly recommend Silvia and her crew to any organisation or team who is serious about delivering the right results for their customers.Andrew
Silvia has helped us optimise activities in our business which has resulted in both cost savings and improved experience for our customers. She's great to work with and although she is no longer a colleague, she will remain a friend and I'd definitely recommend her to others.Christiano
My staff applied what they learned and delivered 20% increase in upsell straight away. And that's just after watching one video.Mina
I just LOVE Silvia. What an inspiring and helpful leader she is, her care for your growth is second to none, she really helped me get into the space and ask the right questions for me to take the next step in my business and move forward from where I am to where I want to be, easily and effortlessly, her ability to put things in perspective and break it down for me in to doable steps was such a brilliant relief and I gained awareness. Thank you so much Silvia! Such a wonderful feeling to know where I am and CAN go now!Crystal